Shipping policy
Shipping Policy
Last updated: June 12, 2026
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a shipping confirmation email with a tracking number once your order has shipped. During high-volume periods (new releases, holidays, or sales) processing may take slightly longer.
2. Shipping Rates & Delivery Estimates
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free on orders over $75 (otherwise $5.99) |
| Express Shipping | 2–3 business days | $14.99 |
Delivery times are estimates and begin from the date of shipment, not the order date. We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
3. International Shipping
We currently ship within the United States. International shipping may be available at checkout to select countries. International orders may be subject to import duties, taxes, and customs fees determined by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
4. Tracking Your Order
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.
5. Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local carrier first. If you still cannot locate it, contact us within 7 days and we will work with you to resolve the issue. For packages damaged in transit, please keep all packaging and contact us with photos so we can file a claim.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately — we can update the address only if the order has not yet shipped.
7. Contact
Questions about shipping? Email us at info@joola.store.