Privacy policy

Privacy Policy

Last updated: June 12, 2026

This Privacy Policy describes how our store ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"), or otherwise communicate with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you, and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect the following Order Information:

  • Name, billing address, and shipping address
  • Email address and phone number
  • Payment information (credit card numbers are processed securely by our payment provider; we do not store full card details)
  • Order history and product preferences

2. How We Use Your Information

We use the information we collect to:

  • Fulfil and process your orders (including payment processing, shipping, and order confirmations)
  • Communicate with you about your order and provide customer support
  • Screen orders for potential risk or fraud
  • Send you marketing communications and product updates (where you have opted in; you can unsubscribe at any time)
  • Improve and optimize our Site, products, and services

3. Sharing Your Information

We share your personal information with third parties who help us provide our services, including Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics providers. We may also share your information to comply with applicable laws and regulations, to respond to a lawful request, or to protect our rights.

4. Cookies

We use cookies and similar tracking technologies to operate the Site, analyze traffic, and personalize your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.

5. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below. For residents of the European Economic Area (EEA), we process your information to fulfil contracts (such as your orders) and to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to the United States.

6. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, or as required to comply with our legal obligations.

7. Children's Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will be indicated by an updated "Last updated" date.

9. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at info@joola.store or by mail at 1000 W 18th St, Pueblo, Colorado 81003.